Focused on creating intuitive, customer focused experiences. Obsessed with simplifying tasks and creating elegant designs out of otherwise complex workflows.
june ‘17 – current
UX Designer: Improving the customer experience through design informed by customer research and data. Collaborating amongst different product teams and creating an experience that meets all customer and business needs.
sept ‘16 – june '17
Product Design Lead: Bot and voice UI designer, primary conversation architect. I was responsible for managing the design team and overseeing the user experience all of our client work with a focus on customer success.
Wingstop, Southwest Airlines, Pizza Hut, Victoria’s Secret, VS Pink, Viacom Labs (MTV, BET), TGI Fridays, McDonalds, EY, Marvel, Dennys, Budweiser Canada, Oath Pizza, Dermstore, CES
sept ‘15 – sept '16
Experience Design Consultant: Advocate for blending business goals, user insights, product management and design leadership while advocating clean, user-friendly design. Execute experience design and visual design. Assist with project proposals, budget, and timeline. Collaborate with developers and business team to ensure a successful product.
feb ‘14 – sept '15
Senior UX Designer: Wireframes, layout, information architecture, workflows, journey maps, heuristic evaluations, persona-drafting, prototyping, research, and benchmarking. Assisted in usability testing, user-story drafting, and menu structure design (through card-sorting exercises).
AT&T B2B Enterprise Services, AT&T Wifi
feb ‘14 – apr ‘15
UX Lead: Responsible for the user experience & user interface of at&t’s b2b network services ordering and management systems assigned-to/delivered-by my agile team. Daily interactions included front-end and back-end developers, business leadership, quality-assurance, product team, patterns team, subject-matter experts, stakeholders, visual artists, and UX leadership.
feb ‘08 – jan ‘14
Sr. Graphic Designer: Responsible for the vision, aesthetic, and execution of published works, print marketing material, and direct-mail products. Assisted in the art direction of the digital media equivalents of my print work.
Joel Osteen, Joyce Meyer, Life Outreach, Kari Jobe, Marilyn Hickey, TD Jakes, Tony Evans
The Art Institute of Dallas
Bachelor of Fine Arts in Graphic Design
july ‘04 – dec ‘07
Winner of the Outstanding Graduate/Best Portfolio Award